Capture what your people know before it walks out the door

When a few people at a company start using AI, each one learns lessons: never do this, always do that. The challenge is how to capture those learnings so the next person benefits from what the last one learned. This is your enterprise knowledge.

The answer is a company wiki or knowledge base built from markdown files, the format AI reads best. When Claude spots a useful lesson, the employee approves it, and it is tagged with department, author and topic, indexed, and made searchable by meaning. Ask “What are our standard payment terms?” or “This customer wants more time to pay,” and both find the same entry. Put an MCP in front of it and the whole company can use it. Contributions from accounting, finance, marketing and engineering add up to the tribal knowledge that used to live only in people’s heads.